COMPANY PROFILE
Key people
Marcus Eklund, FCM Global MD
Steve Norris, FCTG EMEA MD
Jo Greenfield, European head of sales
Mick Heitzinger, European director of account management
Julie Kendrick, Director of operations
David Owen, European chief technology officer
Franziskus Bumm, Managing director Germany
Solenn Le Brazidec, General manager, France and Switzerland
Main industry sectors
Finance, professional services, oil & gas, legal, construction, manufacturing
Other services
Meeting & events, including venue sourcing and event management, VIP travel, consultancy
Type of company
FCM Travel is a trading name of Flight Centre Travel Group, listed on the Australian Securities Exchange
Transactions
• Air 40% / Hotel 25% / Rail 25% / Car 5% / MICE 5% / Other 0%
• Short-haul 65% / Long-haul 35%
Top destinations
Short-haul London, Aberdeen, Amsterdam, Glasgow, Brussels
Long-haul New York, Dubai, Washington DC, Johannesburg, Mexico City
Office locations
London, Manchester, Glasgow, Edinburgh; Ireland, France (Paris, Bordeaux) Germany, Switzerland, Netherlands, Norway, Sweden, Denmark, Finland (owned), plus partners in more than 90 countries including Italy and Spain
Association and network membership
BTA, GBTA, ITM, ABTA (FCTG), AFTM
Full-time equivalent staff
UK: 170
France: 202 (2020)
Average length of service
7 years
Average industry experience
14 years
GDS
Amadeus (Europe)
Online booking tools
Amadeus cytric, SAP Concur, Traveldoo. FCM Platform will include a proprietary booking tool.
Expense management tools
SAP Concur
NDC content
NDC content from a number of airlines, including British Airways and Lufthansa Group. Engaged in a broad range of NDC pilots, both with airlines and with technology providers, including Air Canada, Singapore Airlines, Air France/KLM and Amadeus. Marcus Eklund chairs the Global Travel Management Executive Council (GTEC) and Nikki Ping chairs the Shop-Order Standards Board (SOSB).
Key innovations in 2021
Development of the new, omnichannel FCM Platform (proprietary) which allows clients to integrate preferred feature and functionality options like booking tool selection, expense suppliers and duty of care providers on a market-by-market basis. The platform is piloting with a number of global clients.
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