Woman left in tears as Virgin Media installs junction box right in front of her drive

A woman was left in tears after finding that Virgin Media had installed a huge new connection box right in front of her driveway.

Hanna Dillon, 32, was at work when neighbours alerted her that contractors were installing the four foot high junction box outside her home.

After rushing from her workplace, the office assistant pleaded with them to move the box just a few feet to the side after a neighbour agreed to have it next to her boundary wall, GrimsbyLive reports.

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But the workmen installing the new-style Virgin Media box said the plans required them to put it where the previous box had been.

But that was a fraction of the size of the new box which is an upgraded connection to the cable TV network.

“I can’t believe it,” said Hanna.

“It is a massive box. How am I supposed to get in and out the driveway with that in the way?”.

She said she had applied to North East Lincolnshire Council for a dropped kerb in order to move her car onto her driveway.

She has lived in the property on Beeley Road, Grimsby for eight years and has invested a large amount in upgrades to the home.

Hanna said: “I had to leave work in Immingham to ask them to move it. But they just kept laughing. I cried. I am going to lose money on the house now. They will have to move it when I get the dropped kerb.”

She is not a customer of the TV network firm but knows a few in her street who are.

They got letters advising them of the upgrade and the new junction boxes – but Hanna says she received no advanced notice of the installation right outside her home.

“I have lived here for eight years. It is a lovely neighbourhood. The road is a bit narrow and you can’t get more than one car along at anyone time. But it is peaceful and I have done a lot to the home and the driveway and look after it,” said Hanna.

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A spokesperson for Virgin Media said: “The cabinet outside Ms Dillion’s home has been located in the same position for more than 20 years.

“We recently replaced the damaged cabinet with a new one to help safeguard our network at a time when connectivity has never been more important.

“If a customer is unhappy with the location of one of our cabinets, they should contact us directly and we will review their concerns.”

The firm offer residents the chance to discuss the location of junction boxes by contacting 0333 000 5925 or via their website here.

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